By Peter Bell

Know Your Niche

I work with a lot of web developers, providing the back end programming while they handle the front end project management, graphic design, marketing creative and so on. Typically most of my clients sell sites all in for between $2,500 and $50,000 (most are between $5,000 and $35,000).

Every so often one comes to me asking if I’d be interested in helping them respond to an RFP from some large government agency or business that they’ve managed to get on the vendor list for. These days I usually decline . . .

At first we all used to jump at the chance. When we looked at the functional requirements we realized that we’d built projects of that scope for under $25,000 and we KNEW the budget was at least ten times that for the project. It sounded like an easy win.

But there is very little for free in business (except maybe for some excellect ColdFusion software :->). Firstly, most website contracts are awarded on a Goldilocks basis, so bidding at $25,000 is unlikely to win you a $250,000 job – even if you were capable of doing the work profitably and professionally for that price. Given that, you’re going to have to compete on quality of presentation and references with companies that are used to sending four person teams to pitch projects and develop custom powerpoints to close each project over maybe a six month 6-10 meeting sales cycle. If you’re used to sending one person to two quick meetings and churning out a 20 page boilerplate proposal in a couple of hours, you probably don’t have the skills or the experiences to close the deal.

And even if you did get the project, the kind of overhead in terms of status reports, project management documentation and meetings are such that it would be incredibly disruptive for a smaller shop used to doing lots of little projects.

There is absolutely nothing wrong with continually broadening your range of price points by (perhaps) simplifying your low end solutions to offer a lower entry point and providing more additional services and solutions to grow the high end of your business incrementally, but in my experience, trying to do a project more than 50% more expensive than your biggest (or more than 50% cheaper than your smallest) is unlikely to work.

Any thoughts/experiences?!

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Comments
I had exactly the same experiences when I had my business. In fact, you would usually waste inordinate number of hours putting together a proposal and presentation for these bids you would never win. However, in my business at the time it was 10 percent of the clients that made 70 percent of the revenue (those are not exact numbers but for arguments sake)..anyway, it was the rare large(r) client I landed that kept coming back with more projects and upgrades that kept things going during the lean months.
# Posted By Brian Rinaldi | 1/28/07 9:34 PM
The biggest cost on those government projects is all the work that goes into getting the project. Plus, you've got to make up for all the ones you didn't get.

Just joking, of course, but it illustrates the point.
# Posted By Sammy Larbi | 1/28/07 10:38 PM
I think a bigger problem is about the capability of this small company to handle that big a project. There would be lot of hidden factors - a classic example being 508 compliance which sometimes, due to lack of experience and not knowing the pain one has to go through the small company would agree to do and would later find out that 508 compliance is not just about having a textual alternative but has tons of other things to take care of. This specifically holds good to government agencies which are very strict on 508 compliance. Just my 2 cents.
# Posted By KP | 1/29/07 2:31 AM
@Sammy - exactly. If you close 1 in 3, multiple loaded sales cost (including time, percentage of overhead, etc.) times three and add it to loaded production cost and you have your *on_profit* price point!

@KP - Very good point! In addition to all of the stuff you know about that takes longer, there can definitely be some nasty surprises. And then there is things like writing a formal test plan and delivering a set of unit and functional tests with a framework - again somehing that usually doesn't fit into the budget for smaller gigs.
# Posted By Peter Bell | 1/29/07 5:26 AM
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